Lage Hire — Equipment hire, from your phone

Legal

Last updated — 2 October 2026

L&A Global Enterprise Pty Ltd (ABN 28 992 756 789, ACN 122 035 670) trading as Lage Hire ("Lage", "we", "us") operates the Lage app and lage.au (the "Service"). This policy explains what we collect through the Service, why, and what you can do about it. It applies whether you're hiring gear as a tradie or business, or you're Lage staff operating the fleet.

What we collect

Directly from you, when you create an account or make a booking:

Name and email address (account creation, via Supabase Auth)

Phone number — optional on your profile; asked for if you apply for a trade account

Company name and ABN, if you book on a business account

Delivery address, for equipment delivered to a site — looked up with Mapbox as you type, to find the address and work out delivery

Your driver's licence — photos of the front and back, the licence number, state of issue and expiry date — added in the app before your first hire. The photos are stored privately: they're never shown back in the app, only Lage staff can open them, and every time they do it's recorded. We use them to confirm a current licence is held for each hire; we don't verify them against any licensing authority

Documents you upload yourself, such as an insurance certificate, with their expiry dates — kept on your profile, where Lage staff can see them

Payment details — handled entirely by Stripe; Lage never receives or stores your card number (see "Payments" below)

Captured by Lage staff as part of running a hire, not something you upload yourself:

Photos of the equipment's condition at pickup and return

Your licence, if it isn't on file yet, and any ticket or white card a machine's class requires — photographed at pickup as evidence of the check, not verified against any licensing authority

Photos and notes if a fault or work order is logged against equipment you had on hire

Automatically, if you have the app installed:

A device push-notification token, so we can tell you about your booking (confirmed, pickup day, return due) and remind you before your licence or a document expires — see "Notifications" below

We don't collect your device's location. The delivery address above is whatever you type into the booking form, not GPS data.

Why we collect it

To create and manage your account and bookings

To take payment and issue GST invoices

To coordinate delivery, pickup and return of equipment

To keep a maintenance and condition history for each piece of equipment

To send you notifications about your bookings and account — booking updates, reminders, and reminders before your licence or a document expires — by push and email (never marketing)

To meet our own record-keeping obligations (tax, consumer law, insurance)

Payments

Payments are processed by Stripe. Lage's servers create the charge and record that a payment succeeded or failed, but your card details are entered directly into Stripe's own payment form and never pass through Lage's systems. See Stripe's own privacy policy for how they handle that data.

Notifications

We send booking updates and reminders — and a reminder 30 days and 7 days before the driver's licence or a document on your account expires — by push notification in the mobile app and by email.

Push notifications are delivered through Expo's push notification service. Expo receives your device's push token and the text of each notification — for example a booking reference, the equipment you hired, the name of a document that's about to expire, or, in a notification to Lage staff about your booking, your name — but not your email address, phone number or payment details. You can turn off push notifications in your device settings at any time; this doesn't affect your ability to use the app, and you can still see what we've sent you in the app.

Emails are sent through Resend to the address on your account. They're part of running your hires and your account, not marketing.

Who we share data with

We don't sell your information. We share it only with the services that make the Service work:

Supabase — hosts our database, file storage and accounts

Stripe — processes payments (see "Payments" above)

Resend — sends emails on our behalf (booking confirmations, receipts, password reset codes, expiry reminders)

Expo — delivers push notifications to the mobile app (it receives your device token and the text of each notification — see "Notifications" above)

Mapbox — looks up the delivery address you type (it receives the address text, not your name or account)

Each only receives what it needs to do its job, and none of them may use your data for their own purposes. We may also disclose information if required by law.

Where your information is stored

Your information is stored and processed outside Australia. Our database, file storage and accounts are hosted by Supabase in Singapore — including your licence photos and the documents you upload. Stripe, Resend, Mapbox and Expo are based in the United States and may process the information they receive there or in other countries where they operate. By using the Service you acknowledge your information may be handled overseas in this way.

How long we keep it

We keep your account information for as long as your account is open. Some records outlive it:

Invoices, payments and your signed hire agreement — seven years, as Australian tax law requires

Your driver's licence — if you've ever taken equipment out, it stays on file, because it's our insurer's evidence that a licence was held for that hire. If you never hired, it's deleted with your account

Photos of the equipment at pickup and return, and maintenance records — kept as the history of the machine

Ask us and we'll tell you what we hold and why.

Your rights

You can ask us to access or correct the personal information we hold about you, or ask questions about how it's handled, by contacting us (below). We'll respond as required under the Australian Privacy Principles.

You can delete your account yourself, in the app or on lage.au: Account › Delete account. It happens straight away, once nothing is still open — a booking or hire in progress, a deposit held on your card, an unpaid invoice, or a refund we owe you; the screen tells you what's in the way. Deleting removes your name, email address and phone number, your saved card from our payment provider, the documents you uploaded, and your saved addresses and notification settings. The records listed under "How long we keep it" are kept, with your name removed from them. You can also ask us to delete your information by contacting us.

Children

The Service is a business tool for hiring construction equipment and isn't directed at children. We don't knowingly collect information from anyone under 18.

Changes to this policy

If we make a material change to how we handle your information, we'll update the date at the top of this page and, where required, let you know directly.

Questions about this policy or your information:

1300 003 996

support@lage.au

93 Berkeley Rd, Glenning Valley NSW 2261

Equipment hire

93 Berkeley Rd, Glenning Valley NSW 2261

ABN 28 992 756 789

Support

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